Refund policy
Last updated: November 2, 2026Every book is made just for your child, so we want you to love it. Here is how refunds work.
Before you pay
The cover preview is free. You only pay once you are happy with how the book will look.
Digital books
If your digital book has a technical problem or isn't delivered, we will fix it or refund you in full. Because each book is personalised, we cannot refund a correctly delivered digital book.
Printed books
If your printed book arrives damaged or with a printing error, send us a photo within 14 days and we will reprint it free of charge or refund you.
Monthly plan
You can cancel anytime in My Stories. You keep access until the end of the paid period; unused months are not refunded.
How to request a refund
Write to support@tinytalebook.com with your order number. We reply within one business day.
Questions about this document? Write to support@tinytalebook.com
